PRIVACY POLICY
Sweet Mama Vibes (“we”, “us”, or “our”) is committed to respecting and safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Your trust is our priority, and we are dedicated to transparency and accountability in how we process your information when you visit and interact with our website, sweetmamavibes.com.
1. INTRODUCTION – OUR COMMITMENT TO YOUR PRIVACY
We are dedicated to protecting the personal data of our users. This commitment informs every aspect of how we manage data — from collection and use to storage and deletion. We adhere strictly to privacy-by-design principles and aim to ensure that the personal information entrusted to us is handled ethically, securely, and in full compliance with applicable privacy laws.
2. SCOPE OF POLICY & DATA CONTROLLERSHIP
This Privacy Policy applies to all personal information processed through the use of services offered on sweetmamavibes.com, including user accounts, browsing behavior, and communications. Sweet Mama Vibes is the data controller of your personal data collected via this website. If you have any questions or requests regarding your data, you may contact our privacy officer at [email protected].
3. CATEGORIES OF PERSONAL DATA PROCESSED
We collect and process the following categories of personal data for specified lawful purposes:
a. Usage Data
Includes information about how you interact with our website, such as IP address, browser type, geographic location, referral sources, page views, session duration, and navigation patterns.
b. Account Data
Includes personal details you provide when registering with us, such as your name, email address, phone number, mailing address, and login credentials.
c. Profile Data
Includes information such as your purchase history, saved items, preferences, and interests as they relate to products offered on sweetmamavibes.com.
d. Communication Data
Includes records of customer service inquiries, support tickets, email exchanges, chat logs, and feedback you submit through available contact mechanisms.
e. Technical Data
Includes information automatically collected from your device such as your device model, operating system, screen resolution, language settings, and browser configuration.
f. Transaction Data
Includes payment details (processed via secure third-party providers), billing address, delivery address, order history, and digital receipts.
g. Preference Data
Includes your consents to marketing communications, notification settings, and product preferences.
We do not collect sensitive categories of personal data unless explicitly required and with affinitized, express consent.
4. LEGAL BASES FOR PROCESSING PERSONAL DATA
We only process your personal data where we have a valid legal basis under applicable law. These include:
– Consent: When you have given clear, informed consent for specific processing.
– Contract Performance: Where processing is necessary to fulfil our contractual obligations to you, such as administering your account and delivering your orders.
– Legal Obligation: When required under applicable laws or to satisfy compliance requirements.
– Legitimate Interests: Where processing is necessary for our legitimate interests, such as to improve our services, enhance user experience, prevent fraud, or analyze usage patterns – provided those interests are not overridden by your rights and freedoms.
5. YOUR DATA PROTECTION RIGHTS
You have comprehensive rights over your personal data, subject to verification and applicable jurisdiction. These include:
– Right of Access – to request copies of your personal data.
– Right to Rectification – to request corrections to inaccurate or incomplete data.
– Right to Erasure – to request deletion of your data, where legally permissible.
– Right to Restriction – to restrict certain forms of processing in specific contexts.
– Right to Data Portability – to request the transfer of your data to another controller in a structured, commonly used format.
– Right to Object – to object to processing based on legitimate interest or direct marketing.
– Right to Withdraw Consent – to revoke previously granted consent at any time.
To exercise these rights, contact [email protected]. We will respond promptly and transparently in accordance with GDPR and CCPA requirements.
6. SECURITY MEASURES
We implement a range of technical and organizational measures to secure your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These include, but are not limited to:
– End-to-end encryption of data in transit and at rest
– Role-based access control and credential management
– Secure data storage with regular integrity checks
– Multi-layered firewall and intrusion detection
– Regular cybersecurity audits and system patching
– Staff training on data protection best practices
Our commitment to security is proactive and ongoing.
7. INTERNATIONAL DATA TRANSFERS
Sweet Mama Vibes operates globally, and your data may be transferred to and processed in countries outside your jurisdiction. When transferring personal data to third countries, we ensure adequate safeguards are in place as required by GDPR, including standard contractual clauses and binding corporate rules. CCPA-compliant measures are also implemented to ensure equitable protections.
8. DATA RETENTION
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required under applicable legal, regulatory, or contractual obligations. Retention periods include:
– Account and Profile Data: Retained for the lifetime of your account and for up to 2 years post-deactivation unless otherwise required.
– Transaction and Communication Data: Retained for at least 6 years for compliance with financial and contractual obligations.
– Technical and Usage Data: Retained for a maximum of 24 months unless needed longer for security, analytics, or legal compliance.
Upon expiry of the applicable retention period, your data is securely deleted or anonymized.
9. COOKIE POLICY
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and maintain site functionality. The categories of cookies employed include:
– Essential Cookies: Required for technical site operation, such as security and navigation.
– Functional Cookies: Enable enhanced features and personalization, such as remembering login preferences.
– Analytics Cookies: Facilitate understanding of user interaction via aggregated data.
– Performance Cookies: Help optimize website responsiveness and speed.
10. COOKIE MANAGEMENT & COMPLIANCE
You have the right to manage your cookie preferences at any time. Upon accessing sweetmamavibes.com, you will be presented with the option to accept, reject, or customize your cookie settings. These settings can be adjusted through your browser or via our site controls.
In accordance with GDPR and CCPA, we do not set non-essential cookies without your explicit consent. You may also request to opt-out of the sale or sharing of personal data derived from cookies subject to CCPA rights.
11. CHILDREN’S DATA & SPECIAL PROTECTIONS
sweetmamavibes.com is not intended for children under the age of 13. We do not knowingly collect personal data from individuals under 13, nor do we direct marketing toward them. If we become aware that information has been collected from a child without appropriate legal consent, we will take immediate steps to delete such information. Parents or guardians with concerns are encouraged to contact us directly at [email protected].
12. POLICY CHANGES
We maintain the right to update or modify this Privacy Policy at our sole discretion to reflect changes in laws, best practices, or our business processes. Substantive changes will be communicated prominently on sweetmamavibes.com and, where appropriate, via direct email notification. We encourage you to review this Privacy Policy periodically to remain informed of how we protect your information.
13. CONTACTING US
If you have questions, concerns, or requests regarding this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at:
Email: [email protected]
Website: https://sweetmamavibes.com
We take privacy seriously and are committed to addressing any concerns swiftly and respectfully.
Sweet Mama Vibes affirms its compliance with the GDPR, CCPA, and related data protection laws. We are here to ensure your rights are respected and your data is secure. Contact us anytime with privacy concerns — your trust is our priority.